Refund & Cancellation Policy
Last updated: 9 November 2026
Vijen Algo Platform sells subscriptions to its algo trading software. This policy explains how payments, cancellations and refunds work.
What you buy
A subscription (for example Pro · Monthly, Pro · 3 Months or Pro · 1 Year) gives you access to the platform's software for the period shown at checkout. The price and the period are shown on the Billing page before you pay. Prices include applicable taxes unless stated otherwise.
Delivery
This is a digital service. There is nothing to ship. Your plan is activated on your account automatically as soon as the payment is confirmed, usually within a few minutes. You receive a confirmation on the platform and by email.
Cancellation
- Subscriptions are one-time payments for a fixed period. They do not renew automatically and nothing is charged again unless you choose to pay for a new period.
- You can stop using the platform at any time. Your plan stays active until the end of the period you paid for.
- You can turn your strategies off and remove your broker account from the platform at any time.
Refunds
- Duplicate payment: if you were charged twice for the same plan, the extra payment is refunded in full.
- Plan not activated: if your payment succeeded but your plan was not activated and we cannot fix it within 3 working days, you get a full refund.
- Technical failure on our side: if the platform was unavailable for a long period because of a problem on our side, contact us and we will extend your plan or refund the unused part.
- Apart from the cases above, payments are not refundable once the plan is active, because the full software is available to you immediately.
- Trading results are never a reason for a refund. Profits and losses in your exchange account depend on the market and on your own settings and are your responsibility (see the Terms of Use).
How to ask for a refund
Write to vijenalgo@gmail.com or message us on WhatsApp within 7 days of the payment, with your registered email and the payment ID. We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days.